Policies
New Accounts:
To qualify as a wholesale buyer a seller’s permit number is required. Payments by COD, cash in advance, MasterCard, Discover, or Visa will be accepted until open account status is established.
Terms:
2% 10, net 30 days from invoice date, for current accounts. (The discount may be taken from the sale amount only, and payment must be received by the 10th day from the invoice date. Please deduct from the invoice at the time of payment.) No adjustments will be made on missed 2% discount. Discounts are not allowed on returned checks, nor will they be given on MasterCard, Discover, or Visa purchases. Invoices are sent with your order attached to outside of package. Statements are mailed monthly upon request only, or sent if the account is past due. A finance charge of 1.5 % (18% annual interest rate) will be charged on all past due accounts. Orders will be sent COD if account is 60 days past due or will be held until payment is received. There will be a $35.00 minimum charge for all returned checks. An additional handling charge of $1.50 will be imposed on any declined charge card purchase.
Ordering Information (phone & fax) · When ordering, please give the following information: 1. Customer information and account number 2. If order is to be chopped, joined, thumb-nailed, or length 3. If you plan to pick up your order, the time and day of pick-up 4. Please specify if multiple frames are to match each other. 5. Ship via UPS, Speedee, or mail *If requested carrier is not available when the order is ready to ship, we will send it the best way possible. Backorders: We will backorder out of stock items and call when available. If we do not stock an item you need, we will try to locate it for you, additional charges may incur. *Backorders do not receive free freight.
Orders may be placed Monday through Friday 8:00 am – 4:30 pm or e-mail/fax anytime. There is no minimum order. Chop and length orders placed before 3:00 pm will be processed and sent out the same day. Joined frame orders and readymades require one extra working day. Large or special orders may take longer and will be scheduled at the time the order is placed. During our peak Christmas season, joined frame orders may experience some additional delays.
Shadowboxes & Intricate Mouldings:
Shadowboxes are always cut to the top rabbet unless otherwise specified. When a design match is required in the corners of intricately designed moulding, it must be requested at the time the order is placed. (Please note not all designs will match and all four corners may not match.) A charge will be made for the extra moulding used to match the desired design.
Specialty Frames:
We will make octagon and other specialty frames upon request. Please call for more information and a price quote. *An exact template of the shape is needed to make frame and proper quote. We bill according to our shop time rate of $49/10 per hour.
Shipping Options: Speedee Prepaid: Charges for COD’s and oversize packages will be added according to their rate chart. Speedee is not available in all areas. UPS Prepaid: Charges for COD’s, additional handling, oversize packages, and all air packages will be added according to their rate charts. Replacements & Returns: To ensure that customers receive Evald products as specified during order placement, Evald staff will read back and verify shipping preferences on every order taken. If the product received varies from what was ordered Evald will ship an exchange item to correct the mistake. Evald will replace any item as long as original size of frame is not altered, length is not cut into pieces, or dust cover is not applied to back of frame. Occasionally shipping damage is concealed and we will replace the item. UPS or Speedee claim will be handled by us. If there is external package damage please bring to carrier’s attention. Original packaging must be kept and product to be repacked for pickup. Please inspect all incoming packages within 48 hours of receipt. We will need to get back all replacements. Save them for your Speedee or UPS pickup. Your assistance in proper handling of returns is appreciated as it helps to control our costs and in turn keeps consumer prices down. Please call ahead for pre-authorization to return any item that is not satisfactory. There will be a 20% restocking charge to all other returns sent back within 60 days of receipt. No credit will be issued on closeout frames, or items that have been altered; length cut or dust cover applied and frames smaller than 11x14. In the end, no matter what the issue, please feel free to give us a call so we can try and help make the situation right.
